Friday, June 15, 2018

(1+ Years) "Logicsoft" Hiring: Help Desk Support Executive On June 2018 @ New Delhi

Company:        Logicsoft
Website:          www.logicsoft.com
Eligibility:         B.Sc (IT) / BCA Degree
Experience:       1+ yrs
Location:           New Delhi
Job Role:         Help Desk Support Executive
JOB SUMMARY:
Company Profile:
Logicsoft founded in 1995 in New Delhi by a team of entrepreneurs from prestigious engineering institutions of India to consult, design, develop, implement and support the then emerging Internet space in India.
Job Description:
1. Answering incoming calls seeking information

2. Resolving queries through emails

3. Escalation of queries / grievances, if required

4. Preparation of MIS / Invigilation job, if and when needed

5. Must be well versed with handling issues related to online software that are used by the target user groups.

6. Responsible for supporting the Service Desk Tickets with reference to the software being used by the user groups.

7. Receives and responds to customer problems, issues, and requests

8. Ensures proper documentation, notification, escalation, tracking, and follow up of all incidents

9. Provides first level support for resolution of customer incidents

10. Combines demonstrated technical skills with exceptional customer service in daily responsibilities

11. Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

12. Working knowledge of internet email application e.g. Microsoft Outlook etc.

13. End User Support

14. Spoken & Written English, Good Communication

15. Active & responsive

16. Capable of providing Level-1 support on Telephone.

Candidate Profile:
Qualifications:
B.Sc (IT) / BCA Degree
Experience: 1+ years


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