Sunday, April 22, 2018

Fresher Hiring For Customer Support Representative @ "Groupon" in Bangalore


About Company

Name: Groupon
Website: www.groupon.com
Job Details:

Education: Any Graduate

Experience: 0-3.5 Years 
Job Location: Bangalore

Walk-in On 2nd to 16th May 2018 Between 9:30 AM to 11:30 AM @ Bangalore
Job Description:
Customer Support Representative

Respond to email and chat from our current and future subscribers, ranging from simple usage 

questions to unique circumstances that come up with a specific offer

Be a first point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals, back office databases, 

Groupon redemption procedures, and specifics around different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails 

and chat

Research information and troubleshoot problems using available resources.

Candidate Profile

Any UG / PG should be completed

Freshers & Experience – 0 to 3.5 Years experience

Excellent Verbal and Written Communication is mandatory

Previous professional experience in a customer service capacity, preferably in a high volume, 

transactional environment Strong written and verbal communication skills

Skilled and eloquent in writing.

Strong communication and interpersonal skills.

Ability to work under pressure and adapt quickly to adverse situations.

Experience in e-commerce or back office environment will be an added advantage

Comfort in a computer based role for up to 8 hours a day

Ability to work in any shift based on business needs.

Note: Please ignore if you have already taken an interview with Groupon less than 3 months for 

Customer Service Role.

Venue Address

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,

Road 9, KIADB Export Promotion Area,

Whitefield, Opp Satya Sai Hospital,

Bengaluru 560066.

Contact Person: Prakash – TA Team (HR)
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