Sunday, April 29, 2018

Fresher Hiring For Associate System Engineer @ "FIS" in Pune

About Company

Name: FIS
Job Details:

Education: B.E/B.Tech
Experience: Freshers
Job Location: Pune

Job Description:

Associate System Engineer

Monitor Service Desk tickets.

Access Management for Service Desk,

Manage customer communications and set appropriate expectations (i.e. Delivery date).

Provide regular feedback to the customer on outstanding requests,

Notify customers of alerts and outages,

Open appropriate ticket (if required) (Incident/Service request):

Assign Service Requests to appropriate area,

Manage Incidents following Critical Problem Checklist for Critical 1 events,

Provide First Call Resolution for password resets and account unlocks,

Review and follow-up on outstanding requests,

Click Here To Apply


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