Monday, March 19, 2018

Infosys BPM Walkin – Voice Process Customer Support Tech Support (20th March 2018)

Job Description:
• Candidate has to receive and resolve inbound customer support queries via a phone queue or web tickets.
• He / She has to handle and resolve customer queries via inbound phone calls, emails or web chat.
• Provide support on non-technical & account management inquiries
• Maintain awareness of competitive activity and opportunities for product development
• Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions.
• Utilize other the customer service skills efficiently.
• Research and resolve customer inquiries for the various products and services .
• Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
• Must meet or exceed individual performance goals and metrics focused on providing customer support.
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Experience: 0-3 Years
Location: Pune
Interested candidates can walkin on 20th March 2018 (Tuesday) at 10 am to 2 pm with updated Resume & Govt ID.
Infosys BPM Ltd –
45-B Wing, Kapila Towers, Behind Dr. Batra,
Ambedkar road near Pune RTO & Railway Station,
Pune 411001
Candidate Profile:
* Candidate should be Graduate / PG (Freshers 2017 batch with no backlogs) with excellent communications skills (Written and spoken)
* Problem solving and working through ambiguous situations
* Attention to detail and accuracy
* Exceptional customer service skills
Company Profile:
Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing.


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