Tuesday, March 13, 2018

Amazon Walk-in Drive 2018 For Customer Service Associate | Any Degree On 12 to 17 Mar 2018 @ Pune/Coimbatore

Amazon Walk-in Drive 2018

Company Name   Amazon
Company Websitewww.amazon.com
Experience0 – 5 years
SalaryCoimbatore: INR 1.70 LPA to 2.04 LPA Pune: INR 1, 58,000 to INR 2, 24,000
Qualification12th/Any degree
Job RoleCustomer Service Associate Role Chat
SkillsCommunication Skills
Job LocationPune,Coimbatore
Venue LocationPune,Coimbatore
Venue Date 12 to 17 March 2018
Reference     .com
Description :
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action-oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service
Venue details:
Walk-in Location: Pune
Venue Date: 12th March to 16th March (Monday to Friday) Time: 10:30 AM to 3 PM
Amazon Development Centre India Pvt. Ltd,
Trion IT Park,
Survey No: 35, 7 Ahmednagar Road,
Village Vadgoan Sheri,
Taluka Haveli, PUNE,
Maharashtra – 411014, India
Walk-in Location: Coimbatore
Venue Date: 12th March to 17th March (Monday to Saturday) Time: 10:30 AM to 3:30 PM
Tower-A, 3rd Floor,
India Land Tech Park Pvt.Ltd.,
CHIL SEZ, Keeranatham Main Road,
Coimbatore -641035 (Tamilnadu)
Required documents: Please carry resume, passport size photograph and one Original Govt ID proof for interviews.



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